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We offer the following delivery services:
Currently using the GlocalMe logistics system to ship from the United States, and HONG KONG;
With the exception of specifically listed promotions on the website, delivery policy is listed below.
|Country||Shipping||Inventory allocation time||Shipping time||Freight|
|United States, Southeast Asian Countries||Express Shipping||1-2 Business days||3-5 Business days||$9.99|
|Standard Shipping||1-2 Business days||5-8 Business days||$4.99|
Australia, New Zealand
|Express Shipping||1-2 Business days||4-7 Business days||$9.99|
|Standard Shipping||1-2 Business days||6-9 Business days||$4.99|
|Other Countries||Express Shipping||1-2 Business days||5-8 Business days||$19.99|
|Standard Shipping||1-2 Business days||6-11 Business days||$15.99|
Delivery time will be delayed in case of incorrect delivery info/contact information
You can use the waybill number to query on the platform: https://www.17track.net;
If there is any issue during the shippment, please contact our customer service immediately, so that we can deal with it in time.
Data pack virtual items do not need to be shipped, please send your IMEI code and app account to email@example.com and we will recharge your device within 12 hours.
For device purchases
You may request a refund or replacement for GlocalMe device for any reason you are not completely satisfied with our product. Shall you wish to return the device purchased please do so within 30 days of dispatch, and kindly follow these simple instructions. Please note, the device must be damage free and returned in perfect condition.
- Wrap the return item(s) in the original packing.
- Enclose a copy of (or original) receipt.
- Return via your preferred shipping method.
- Please allow 10 business days for the credit to be reflected in your account after we confirm receipt of your returns.
GlocalMe/ uCloudlink Warehouse address:
Name: 4PX RE USLAXA 946257
Address: 5610 Grace Pl, COMMERCE, California 90022, United States
GlocalMe/ uCloudlink Office address:
405 Lexington Ave, 4th Floor, New York, NY 10017, United States
For data purchases
Any data package you purchase together with device can be refunded in 30 days after we send out the voucher code, which must be unredeemed. Please kindly contact firstname.lastname@example.org for more help.
Please note that the quality and coverage of roaming networks vary by country. No representations or guarantees are made with respect to availability, quality, operation or support for data communication on third-party networks or with third-party lines while roaming.